1) Account & login issues
Symptoms: You can’t sign in, session expires too quickly, or profile steps keep repeating.
- Confirm your email and password are correct (watch for extra spaces).
- If using Google sign-in, use the same Google account you registered with.
- Clear browser cache/cookies for this site and sign in again.
- Complete all required profile fields and save before leaving the page.
If unresolved: share your account email and the exact error message text.
2) Job posting and applications
Symptoms: Job post fails, applications do not submit, or status appears incorrect.
- Ensure required fields are filled: title, category, type, budget, and description.
- Refresh the page before submitting if the form was open for a long time.
- For workers, confirm your connects balance is above the required minimum.
- After an employer closes a job, application statuses update automatically.
If unresolved: include job title + approximate submission time.
3) Connects balance and usage
Symptoms: Connects not deducted correctly or balance seems outdated.
- Reload your dashboard after applying to sync the latest balance.
- Check application details to verify how many connects were used.
- If two actions happened quickly, wait a few seconds and refresh again.
- Review recent payment history if you recently purchased connects.
If unresolved: share your email and the expected vs actual balance.
4) Payment troubleshooting (checkout)
Symptoms: Checkout fails, redirect errors, or payment is completed but balance not updated yet.
- Verify your payment details and retry from the same account session.
- Do not close the payment page until redirect/confirmation finishes.
- After successful payment, allow a short sync window and refresh your dashboard.
- If you were charged but not updated, keep your transaction reference and contact support.
Important: include transaction reference, payment time, and amount when reporting.
5) Messages and contract room
Symptoms: Messages not appearing, contract room inaccessible, or updates are slow.
- Only job participants (employer and freelancer) can access the contract room.
- Messages appear instantly when sent — no need to refresh the page.
- The green dot shows who is currently online in the contract room.
- If you don't see messages, ensure you are using a stable internet connection.
- Avoid opening multiple tabs for the same job — use just one tab.
6) Employer subscription plans
About the three subscription tiers:
- Pay-As-You-Go ($2.99/job): No subscription. Pay per job posting. Best for occasional hiring.
- Basic ($8/month): Post up to 10 jobs per month. Includes all messaging and escrow features.
- Pro ($18/month): Unlimited job postings + AI job description enhancement. Best for active hiring teams.
- All plans include job management, messaging, and payment protection.
- You can switch plans anytime — changes take effect on your next billing cycle.
7) Job description enhancement (Pro subscribers)
How to improve your job descriptions automatically:
- When posting a job, check the box: "Enhance description with AI" (available for Pro tier only).
- Write your basic job description — the system will improve the clarity and professionalism.
- Review the improved version before posting.
- This saves time and helps attract better freelancers.
8) Escrow protection and staying safe
About payment protection and fraud prevention:
- Workers: Never start work until the employer has funded the full payment in escrow.
- Escrow means the payment is held by TechBid and released to the freelancer only after the work is approved.
- If a job looks suspicious or too good to be true, use the Report Job button.
- Report jobs that seem misleading, from suspicious employers, or asking for payment outside TechBid.
- Our team investigates reports and removes fraudulent jobs.
9) How to report a suspicious job
If you find a fake or suspicious job:
- Open the job details and click the Report Job button.
- Select the reason (e.g., misleading description, suspicious employer, no escrow, etc.).
- Add any additional details if needed (optional).
- Submit the report — our team reviews it within 24-48 hours.
- Confirmed fraud results in the job being removed from the platform.
10) Who is online?
Understanding the online indicator:
- Green dot (●): The other person is currently in the contract room and available to chat.
- Gray dot (●): The other person is offline or not currently in the contract room.
- The status updates automatically as people log in or out.
Contact support with the right details
For faster resolution, include: your account email, page URL, exact error text, and timestamp (with timezone). Send via Contact or Feedback.